by Brian Thacker | Jun 8, 2026 | Business
A manager will sometimes be asked a question they cannot answer reliably. It might concern a technical fault, a policy exception, a pay decision or a customer’s unusual request. The useful response is to make the uncertainty clear and organise a dependable...
by Brian Thacker | Jun 2, 2026 | Business
Constructive feedback explains a specific piece of work or behaviour, why it matters and what could happen next. It gives the person enough information to understand your concern or repeat something that went well. Prepare the facts before the conversation. A label...
by Brian Thacker | May 26, 2026 | Business
Clear delegation gives someone an outcome to deliver, enough authority to make progress and a dependable route to support. Passing over a task with “Can you sort this?” leaves too much open to interpretation, especially when the recipient is unfamiliar with the work....
by Brian Thacker | May 17, 2026 | Business
Managing former peers changes the relationship even when the people and workplace stay the same. You may now allocate work, handle confidential information and make decisions that affect colleagues you previously worked alongside as equals. Acknowledge that change...
by Brian Thacker | May 12, 2026 | Business
A useful one-to-one gives an employee and manager protected time to discuss the work, obstacles, support and development. It should leave both people clearer about what happens next. A long status report that could have been read beforehand rarely achieves that on its...
by Brian Thacker | May 4, 2026 | Business
Your first month as a manager is a chance to understand how the team works and make your responsibilities clear. You do not need a complete transformation plan by Friday. You do need to know what the team is trying to deliver, where people need support and which...
